Effective Date: 18-06-2025
Live Electrical (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://liveelectrical.co.nz, contact us, or use our services.
1. Information We Collect
We may collect personal information from you when you:
- Contact us via our website form, email, or phone
- Request a quote or book a service
- Sign up to receive updates or marketing communication
- Use or browse our website
This information may include:
- Your name
- Email address
- Phone number
- Address
- Any other information you choose to provide
We may also collect non-personal information such as IP addresses, browser type, and website usage statistics through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide our services
- Send quotes, invoices, and service updates
- Improve our website and customer experience
- Communicate with you about promotions or updates (only if you opt-in)
- Meet our legal obligations
3. Disclosure of Your Information
We will not sell, rent, or trade your personal information. We may share your information:
- With trusted service providers who assist in delivering our services (e.g., invoicing or marketing platforms)
- If required by law or to protect our rights
4. Cookies and Analytics
Our website may use cookies to enhance user experience and track website performance. You can choose to disable cookies through your browser settings.
5. Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorized access, including secure storage and restricted access protocols.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of any incorrect information
To make a request, please contact us at the email below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Live Electrical
Email: info@liveelectrical.co.nz
Phone: 0800 LIVE NOW
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.